FAQ’s

Since all computer screens and mobile devices display color differently, the colors may vary slightly when you see your background in person. The color variance from device to reality may only be minor.

Yep! As octimber grows, more colors and textures will be available. The best ways to learn about updates will be by visiting this website, subscribing to the newsletter, and following the brand’s social media pages.

Yes! Email orders@octimber.com with the ideas you have whether it’s a particular color or size and we can get it made.

All backgrounds are shipped by USPS with an anticipated delivery of 7-10 business days. A tracking number will be provided upon purchase so you can watch your background as it makes its way to your address.

Yes! Simply email orders@octimber.com with your request and after review, accommodation will be determined and communicated. Fees associated for faster shipping will be fully responsible by the customer.

Local delivery can be made throughout Los Angeles (Southern California). Areas of delivery range between Altadena, Pasadena, Eagle Rock, Highland Park and the neighborhoods in between. Delivery will be coordinated and scheduled upon purchase.

Currently, international shipping is unavailable. However, as octimber grows the plan is to expand shipping outside of the United States. Give it a little time and we’ll be able to ship backgrounds globally. Join the newsletter so you’ll know when international shipping is available.

octimber isn’t on Etsy just yet, but getting there soon. Once the backgrounds are available on Esty, it’ll be announced on this website, the newsletter, and across social media.

Currently, all major United States credit cards are accepted.

If you’re not comfortable sharing your credit card information online, I get it! You can also use Venmo (@Danielle-Salmon-1) to pay for your order. Simply email orders@octimber.com to request the background(s) you would like to purchase and the total price (including tax) will be communicated to you along with an invoice within 24 hours. Once the Venmo payment is received you’ll receive a confirmation receipt and your order will be on its way.

As of now, Afterpay is unavailable. However, as octimber grows those payment options may be incorporated into the purchase process.

To comply with United States purchase regulations, sales tax is applied to all orders.

Currently, all sales are final once shipped. If you have questions about a background prior to shipping, please email orders@octimber.com so any questions you may have can be fully answered prior to purchase.

If your order has not yet shipped, please email orders@octimber.com to discuss cancellation.

If you need assistance with an order, please email orders@octimber.com.

While all backgrounds are food safe and food can be placed directly on them, it isn’t suggested to make it a habit to eat directly off of the board.

Yes! Your background can be placed in direct sunlight, but it is suggested that it is only there temporarily. An hour or two is ok, but try not to leave it in the sun for extended periods of time to avoid long-term heat damage.

If you live in colder climates your background will still be ok. Try to keep your background indoors at room temperatures as best as you can to maintain the best condition of your background.

It’s really up to you and the location where you plan to keep your background. You can have it upright folded, upright open, flat and folded, or flat and open. The decision is yours and you can even do a fun combination of it all until you find the best choice for you.

Don’t worry! Grab a napkin, paper towel, or a cloth and wipe it off. The board is spill resistant so you can simply clean it up and get back to work.

You can do one of two things. First – you can wipe the scratched area clean, sand it down, and recolor the board. It may be hard to make it look like it did pre-scratch but it can work. Second – you can wipe the scratched area and look at it as your own “personal touch” to the board.

Wow. Ok. Um you can always replace your background. Click here to head over to the store so you can buy a brand-new background.

Also, is your dog ok?

For all partnership opportunities, media inquiries, or press coverage please reach out to the founder, Danielle, by emailing her at danielle@octimber.com.

Yes! octimber is owned and operated by Danielle N. Salmon a Jamaican-American woman based in Los Angeles County.

Absolutely! octimber actively promotes small and local businesses in all website photography. Food in all images are from independent businesses, bakers, chefs, or restaurants throughout Southern California. The logo was created by freelancer, Darin Nguyen. Images of the founder are by female photographer Huong Lien of Tropic Blush.

Yes, but please use proper credit when sharing or publishing the photos. Proper credit includes listing the brand name ‘octimber’ along with a direct link, or presenting the brand name alongside the URL [i.e. octimber (octimber.com)’]

Let’s try it together!

• Danielle N. Salmon: dan-yell, ehn, sam-uhn (like the fish)
• octimber: ok-tim-ber

It’s octimber (all lowercase). If you capitalize the ‘o’ and it cannot be changed, don’t worry, the world will keep revolving.

Because you brighten my day.